Returns & Refund Policy – Label Rest

At Label Rest, we care about your satisfaction. Please read our Returns & Exchange Policy carefully before placing an order.

Conditions for Returns & Exchanges

• Product received in a damaged or defective condition.
• Return/exchange request is made within 2 days of delivery.
• A clear unboxing video is provided as proof of condition. Claims without video proof will not be accepted.

How to Request a Return/Exchange

1. Email labelrestofficial@gmail.com or WhatsApp +91 87993 07349 with your Order Number and reason for return within 2 days of delivery.
2. If reverse pickup is unavailable, you may self-ship the parcel using any reliable courier service.
3. Reverse pickup by Label Rest is available at a charge of ₹100.
4. For self-ship, share the tracking ID and order number on WhatsApp within 2 working days after approval.

Return & Exchange Charges

• Exchange fee: ₹100 per product.
• Returns: ₹100 per product deducted from refunds for Return & RTO orders.
• Reverse pickup: ₹100 (if requested).
• Forward and reverse shipping charges are non-refundable.

Important Notes

• Requests made after the 2-day window will not be accepted.
• Stitched, customized, or discounted/sale items are not eligible for return or exchange.
• Products must be returned in original packaging with tag and order number for identification.

Refund Policy

• Refunds are processed within 7 working days after the returned item is received and inspected.
• Refunds are issued via UPI/NEFT. Please include bank details (account number and IFSC) in the return parcel.
• COD orders: Cash/bank refunds are not available. Store credit (valid for 1 year) will be issued within 5 working days after return pickup.

Cancellations

• Orders can be cancelled only before dispatch from our warehouse.
• Once shipped, cancellations are not accepted.

Need Help?

Phone/WhatsApp: +91 87993 07349
Email: labelrestofficial@gmail.com
Hours: Monday to Saturday, 10:00 AM – 6:00 PM