Shipping and Delivery Policy

Shipping & Delivery Policy – Label Rest

At Label Rest, we strive to deliver your orders safely and on time while ensuring transparency throughout our shipping and delivery process.

Shipping Charges

Shipping charges are calculated on a per-product basis and will be displayed at checkout before you complete your order.

India (Domestic Orders):

  • ₹200 shipping charge per product.

Shipping & Delivery Timeline

Metro Cities (India)

Delivery is generally expected within 5–7 business days from order confirmation.

Other Locations (India)

Delivery is generally expected within 8–10 business days from order confirmation.

Please note that delivery timelines are estimates and may vary depending on the delivery location, courier partner, product availability, and other external factors.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier partner operational issues.

  • Weather conditions.

  • Public holidays, strikes, or regional restrictions.

  • Natural disasters or other unforeseen circumstances.

Customers will be informed in case of significant delays.

Refunds, returns, or exchanges will not be provided solely due to shipping delays, subject to applicable consumer protection laws.

Orders may occasionally be shipped in multiple parcels. Cancellation of any unshipped portion will be considered on a case-by-case basis, subject to order status and applicable policies.

Product Availability

We make every effort to ensure that products listed on our website are available and accurately priced.

In rare situations where a product becomes unavailable after an order is placed, we will notify the customer within 5 working days of order placement.

Depending on the circumstances, we will offer a suitable replacement or a refund for the unavailable product, as applicable.

Order Cancellation Policy

  • Order cancellation or modification requests must be made within 24 hours of placing the order.

  • Once an order has been processed, cancellation may no longer be possible.

  • Once an order has been shipped, cancellation requests cannot be accepted.

  • Label Rest reserves the right to cancel an order due to inventory issues, pricing errors, or unforeseen circumstances. In such cases, any applicable refund will be processed accordingly.

Shipping Address Guidelines

  • Address changes must be requested within 24 hours of placing the order.

  • Address changes cannot be made once the parcel has been shipped.

  • Separate orders must be placed for multiple delivery addresses.

  • Customers are responsible for providing complete and accurate shipping information, including the correct PIN code and contact number.

  • Additional charges incurred due to incorrect or incomplete address details may be borne by the customer, where applicable.

  • If a shipment must be re-shipped due to an incorrect address or recipient unavailability, additional shipping charges may apply.

Please ensure that someone is available to receive the parcel at the delivery address.

Exchange Policy (No Returns)

Label Rest follows a No Return and No Refund Policy, except where a remedy is required under applicable law.

Products once delivered are not eligible for return for a refund. Exchanges may be requested only in the following cases:

  • The customer receives a damaged product.

  • The customer receives a defective product.

  • The customer receives an incorrect product.

  • The wrong size is delivered by our team.

Exchange Request Conditions

  • Exchange requests must be raised within 2 days (48 hours) of delivery.

  • Customers must provide a clear unboxing video showing the issue.

  • The product must be unused, unwashed, and in its original packaging, with all original tags and labels intact.

  • Exchange requests are subject to verification and approval by our quality team.

  • Requests without an unboxing video will not be accepted, subject to applicable law.

Non-Exchangeable Situations

Exchanges will not be accepted for:

  • Change of mind.

  • Personal preference.

  • Incorrect size selected by the customer during checkout.

  • Minor colour variations due to screen or display differences.

  • Products that have been used, washed, altered, or damaged due to misuse.

  • Stitched, customized, personalized, or altered products.

  • Products purchased during sale, clearance, or promotional offers.

Exchange Charges

  • Exchange processing charge: ₹200 per product.

  • Reverse pickup charge: ₹200 per product, if applicable.

  • Original forward and reverse shipping charges are non-refundable, subject to applicable law.

If reverse pickup is unavailable in the customer's area, the customer may self-ship the approved exchange parcel using a reliable courier service and share the tracking ID, courier receipt, and order number within 2 working days of exchange approval.

The replacement product will be dispatched after the returned product is received and inspected.

If the replacement product is unavailable, Label Rest will contact the customer to discuss an appropriate resolution.

Lost in Transit

If an order is lost during transit:

  • We allow up to 15 days for courier investigation and resolution.

  • If the product is available, the same order may be reprocessed and shipped.

  • If the same design is unavailable, the customer may choose an alternative product or receive an applicable refund, as appropriate.

Additional Conditions

Courier services may be affected by natural calamities, national emergencies, government restrictions, strikes, or other unforeseen circumstances. Delivery timelines may be extended in such situations.

Label Rest will make reasonable efforts to assist customers and resolve shipping-related issues.

Contact Us

For any questions regarding shipping, delivery, or exchanges, please contact us:

Email: labelrestofficial@gmail.com

Phone / WhatsApp: +91 87993 07349

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM